ADA and Grievance
ADA & NON-DISCRIMINATION PLAN / LTPAC
The Landis Theater is committed to providing a safe and welcoming environment, inclusively, to all patrons and employees in keeping with the Civil Rights Act of 1964 and the Americans with Disabilities Act of 1990. It is the policy of the LTPAC not to discriminate on the basis of age, gender, race, creed, color, national origin, religion, disability, political affiliation and/or sexual orientation in the offering of access and admittance to Landis Theater Actors productions national touring shows, workshops, rentals and/or job opportunities.
ACCESSIBILITY INFORMATION AND PROCEDURES
- Fully accessible entrance and exits.
- All Restrooms are fully accessible and marked in Braille.
- Mezzanine seats are fully accessible by elevator.
- Wheelchair seating is available in various locations.
- Transfer seats are available in various aisle locations.
- Box office is fully accessible.
- Handicapped parking is available with valet assistance, if required, when notified within two weeks of performance.
- Volunteers are instructed as to the accommodation and needs of the disabled within the facility and including entrances and exits.
- Signing interpretation is available for the hearing impaired if needed when notified within two weeks of performance.
- Companion seats are held adjacent to each handicapped seat.
- Service animals are accommodated when notified within two weeks of performance.
GRIEVANCE PROCEDURE/ LTPAC
The LTPAC Grievance Procedure provides for a prompt and equitable resolution of complaints received regarding ADA compliance. Every effort will be made to satisfy the complaint in a timely and reasonable fashion.
- Complaints may be submitted to the House Manager in person at the time of the occurrence, by phone, email or in writing. All information received will be documented by the House Manager who will attempt to find an immediate and acceptable resolution.
- If the patron is unsatisfied with this resolution the House Manager will forward the complaint to the Grievance Advisory Committee which will consist of the Executive Artistic Director, the House Manager and the Assistant House Manager. Together they will attempt to determine a resolution which is acceptable to the patron. Consideration will be given to the following:
* Is the complaint valid?
* What were the circumstances at the time?
* Were there unusual conditions at the time?
* Was an attempt made by staff to resolve the issue at the time?
* How can this be avoided in the future?
- If the Grievance Advisory Committee fails to find a satisfactory resolution, the patron may provide a written description of the incident and the desired resolution, to the Executive Artistic Director, for presentation to the Foundation Board of Directors at their next regular meeting along with the Grievance Advisory Committee's recommendation. The Board will determine if this resolution is acceptable or determine an alternate resolution to be implemented and enforced by the staff. If this resolution requires funding the Board will bring a motion to approve that funding at the time of the decision.
Discounted tickets are available for companion seats